Shipping.

Shipping Policy

Thank you for purchasing our unique, handcrafted slab-built ceramics. We strive to ensure that your items arrive safely and promptly. Please review our shipping policy below for details on how we handle shipping and delivery.

Domestic Shipping:

  • Shipping Charges: Shipping charges are calculated at checkout based on the destination, weight, and dimensions of the package.

  • Shipping Locations: We currently only offer shipping within the United States.

  • Processing Time: All in-stock items are typically shipped within 5 business days of purchase.

  • Special Orders/Commission Requests: Items noted as special orders, commission requests, or pre-orders may require additional processing time. The estimated shipping time for these items will be communicated to you at the time of order.

Shipping Methods:

  • We use reputable carriers to ensure your items arrive safely and in a timely manner. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Pre-Order and Special Order Shipping:

  • Pre-Orders: If you have placed a pre-order, the estimated shipping date will be provided in the product description and order confirmation. Please note that this date is subject to change, and we will notify you of any updates.

  • Special Orders/Commissions: For custom or commissioned pieces, we will provide an estimated shipping date at the time of order. These items may require a longer processing time due to their unique and handmade nature.

Shipping Delays:

  • While we strive to meet our stated processing times, occasionally there may be delays beyond our control, such as those caused by the carrier or external factors. We will keep you informed of any significant delays and work to resolve any issues promptly.

Damaged or Lost Shipments:

  • If your item arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. We will work with you to resolve the issue, either by replacing the item or issuing a refund if a replacement is not available.

Contact Us:

  • If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us. We are here to help and ensure your satisfaction.

Thank you for your understanding and support. We hope you enjoy your one-of-a-kind ceramic piece!